Question 1

My order is late

Accepted Answer

If your order is later than we said it would arrive, then we would like to apologize. We want to make sure you receive your order as quickly as possible.

If you ordered through Amazon and your order is late, please contact them first.

If we fulfilled your order and if it's later than the estimated delivery date, please email us at michael@ironscrewpublishing.com

Question 2

My order arrived damaged

Accepted Answer

We are sorry this happened.

If you placed your order through Amazon, please contact them first.

If we fulfilled your order and it arrived damaged, please contact us directly at michael@ironscrewpublishing.com so that we can make it right.

Question 3

Can I return orders?

Accepted Answer

If you ordered through Amazon, please contact them first as they have a very good return process.

If we fulfilled your order, you may return your purchase to use for a full refund within 30 days. Please contact us before those 30 days have expired. Please contact us at michael@ironscrewpublishing.com

-Please make sure the the book is still in a new condition that can be resold (no tears, writing, scratches, or folds)
-The customer pays the return shipping.
-Please include your sales receipt when you return the book to us.

We do not provide refunds for digital or electronic purchases.

QUESTIONS

Frequently asked questions

My order is late

My order arrived damaged

Can I return orders?